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Customer Care & Returns

Your satisfaction is our priority. Learn about our customer care policies and hassle-free returns process here. We're dedicated to ensuring you have a positive experience with every purchase.

General
Return Policy

At Ze Haus Design Studio, we are committed to providing our clients with high-quality fine art and home decor/accessories. Please review our refund policy below:

  • Refunds: Refunds are available only under the following circumstances:

    • The item received is damaged or defective upon arrival.

    • The item significantly differs from its description or images provided on our website.

    • The item does not meet the client's reasonable expectations.

 

  • Return Eligibility: To be eligible for a refund, clients must notify us of the issue within 30 days of receiving the item. Proof of purchase may be required.

 

  • Return Process: Clients must contact our customer service team to initiate the return process. Depending on the nature of the issue, we may request additional information or photographs to facilitate the return.

 

  • Return Shipping: Return shipping costs are the responsibility of the client, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged or defective item).

 

  • Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow 30 days for the refund to be processed after the returned item is received and inspected.

 

  • Non-Refundable Items: Certain items may be non-refundable, such as custom-made or personalized items, unless they are damaged or defective upon arrival.

 

  • Restocking Fees: In some cases, a restocking fee may apply for returned items. This fee covers the cost of restocking and any associated administrative expenses.

 

  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

 

  • Contact Us: If you have any questions or concerns about our refund policy, please contact our customer service team for assistance. We are here to help ensure your satisfaction with every purchase.

 

Thank you for choosing [Your Business Name]. We appreciate your support and look forward to serving you again in the future.

Return Policy for Wallpapers

At Ze Haus, we strive to provide exceptional products and service to our clients. Please review our return policy below:

  • Refunds: Refunds are available only if a cancellation request is made before the order enters production or in the case of a manufacturer's flaw. A manufacturer's flaw includes but is not limited to misprints, color discrepancies, or material defects.

  • Cancellation Timing: Cancellation requests must be submitted within 24 hours of placing the order to be eligible for a refund.

  • Payment and Production: All orders must be paid in full prior to printing.

  • Return Shipping: Clients are responsible for the cost of return shipping.

  • Quality Control: Ze Haus conducts thorough inspections and photographs each product before shipping to ensure quality. Clients may request access to these photos for added assurance.

  • Shipping Insurance: We recommend clients consider purchasing shipping insurance to protect their order during transit. 

  • Liability Limitation: While we take utmost care in packaging and shipping, Ze Haus is not liable for lost, stolen, or damaged goods during transit. We advise clients to consider purchasing shipping insurance for added protection.

Thank you for choosing Ze Haus for your custom wallpaper needs. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

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